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Application process (J:COM Denki)

Switching is very easy!

for the contract period
no binding
Initial cost
pear
Cancellation fee
pear
Witness construction
Pear ^*1

Flow to use

full support

Flow to use

Step 1

Preparation before application

検針票(イメージ)

If you wish to use this service at your current residence, please prepare in advance the meter reading slip and usage details from your current electric power company in order to make your application process smoother.

See how to check

Electricity rate simulation

Step.2

Apply from the web

お申し込みイメージ

You can complete your application online.

New customers

J:COM Customers

Adding J:COM Electricity

Click here to switch from J:COM DENRYOKU to J:COM Denki

Items required for application

Electricity contract information (supply point number, customer number, etc.)

Please have your current electricity meter reading slip and usage details ready.

If you are moving to a new location, please provide your new address.

Desired date for electricity service start

First-time users

credit card

Available cards here

Customers who wish to have their money transferred directly from their account must complete the procedure by phone or by sending in documents, and their application will be considered complete once the procedure has been completed.

User J:COM

J:COM Personal ID

J:COM personal ID (subscriber ID) is required to apply.
Learn more about J:COM Personal ID

If the contract holder is a minor, J:COM will contact you.

Step.3

Start using

ご利用開始イメージ

As soon as the contract is completed, you can start using it.
Indoor construction ^*1 ・Attendance is not required.

It may take several weeks to switch over.

Complete Support

Our call center is available 365 days a year and is staffed by specialized staff. You can rest assured even when you are in trouble.

J:COM Denki/ J:COM DENRYOKU
Click here User

User please click here for procedures, support information, and questions.

Various procedures User

support·
FAQ

If you are considering signing up or adding services

Sign Up information

New customers

New Customers
Sign Up

New Customers
Inquiries

Current customers

Current Customers
Various procedures

Troubleshooting/
Inquiries

Check how much your electricity bill will be

electric bill
simulation

J:COM電力に関するお問い合わせ

FAQ

What do I need when I apply?

You will need the following information to apply: (Please have your electricity bill (meter reading slip, etc.) ready.)

Switching company name: Name of retail electricity company under contract
Current contract type: contract type/plan name in use
Subscriber name
Switching operator customer number: Customer number of the retail electricity company you are contracted with
Supply point identification number: A number that identifies the electricity supply point (22 digits)

Click here for information on how to check the number and contact information for each power company.

Is indoor construction required when switching to "J:COM Electricity"?

You can switch to "J:COM Electricity" without any indoor construction work required ^*1.

It may be necessary to replace the outdoor meter (watt-hour meter) (free of charge).

Can I only sign up for J:COM Denki if I get a cable TV set?

Anyone who lives within the areas served by the following electric power companies can apply for "J:COM Denki" alone.

Hokkaido Electric Power
Tohoku Electric Power
Tokyo Electric Power Company
Kansai Electric Power
Chugoku Electric Power
Kyushu Electric Power

Are there initial costs such as fees?

There are no initial costs, such as fees or installation costs, associated with subscribing to "J:COM Denki."

Are there any restrictions on the contract period? Will I be charged a penalty for canceling the contract?

There are no restrictions on the contract period.
You can cancel at any time without penalty.

For customers with long-term contracts that include other J:COM services, individual contract terms will apply.

Is "J:COM Denki/ J:COM DENRYOKU" eligible for discounts under government subsidies?

"J:COM Denki/ J:COM DENRYOKU" is eligible for the government's "Electricity and Gas Price Sudden Change Mitigation Measures Project," "Emergency Support to Get Through the Extreme Heat," and "FY2024 Electricity and Gas Fee Burden Reduction Support Project."
Learn more

See all FAQs

[Notes]

It may be necessary to replace the outdoor meter (watt-hour meter) (free of charge).

It may take several weeks to switch.
Depending on the fuel cost adjustment amount in your area and the details of your current contract, some applications may not be accepted.

[About the amount including tax]

The listed amounts include tax unless otherwise specified.
Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.